Welfare Rights

Welcome to Welfare Rights at Disability Direct.
Independent Advice You Can Trust.

With ongoing welfare rights reforms and frequent changes to the benefits system, we appreciate that accessing the right support can be overwhelming. At Disability Direct our friendly and experienced Welfare Rights Advisors are on hand to help you understand your benefit entitlement and guide you through the application process with compassion, dignity and respect.

Free Service

Our service is free of charge to all disabled people, older individuals and their carers!

HOW CAN WE HELP YOU?

We offer free, confidential support.

Personal Independence Payment (PIP)
Disability Living Allowance (DLA)
Attendance Allowance
Blue Badge
Carer’s allowance
Capability for work questionnaire

In addition to this, we also offer information advice and guidance on all aspects of the welfare benefits system including:

Benefit Checks
Statutory Sick Pay
Pension Credit
Universal Credit
SR1 (Health Care Professionals Only)

FREQUENTLY ASKED QUESTIONS

How do I access the service?

Due to high demand, our service operates on a strict appointment-only basis. To request an appointment, please call us on 01332 299449 or complete our online referral form.

Do you offer home visits?

We currently do not offer home visits. However, our office is centrally located in Pride Park, Derby (DE24 8AJ) with ample free parking and accessible disabled bays.

How long will my appointment take?

Appointment times vary depending on your needs. We ensure you have plenty of time to complete your forms accurately and thoroughly. Our team will advise you when you book.

Is the building accessible for wheelchair users?

Yes. Our premises are fully accessible, with ground floor offices, disabled parking bays, and accessible toilet facilities. Please inform us of any specific needs when booking.

Can I bring someone with me?

Yes. You’re welcome to bring up to two additional people for support during your appointment.

Is there a charge for the service?

No. Our service is completely free and available to disabled people across Derbyshire and surrounding areas. If you’re unable to attend your appointment, please let us know so we can offer the slot to someone else.

Can you help if my benefit claim has been declined?

We have limited capacity to support existing clients at tribunal, subject to availability and terms. Please contact us to discuss your situation.

Are interpreters provided?

We will happily provide a BSL interpreter if required!

For language interpretation, this is something that will need to be provided by the attendee.

GET IN TOUCH

Welfare Rights Referral Form

You can self-refer by completing our referral form and emailing it to us directly. If you have any questions or require support filling out the form, please do not hesitate to contact us—we’re here to support you every step of the way.

Upload Referral Form

Please upload your referral form and one of the Welfare Rights teamwill be in touch.