Welfare Rights
Welcome to Welfare Rights at Disability Direct.
Independent Advice You Can Trust.
With ongoing welfare reforms and frequent changes to the benefits system, accessing the right support can be overwhelming. At Disability Direct, our trained Welfare Rights Advisors are here to help you understand your entitlements and guide you through the process with compassion and clarity.
FREE SERVICE
It can be frustrating and difficult to get the right information, for what is frequently a very complicated system, so we provide a free service to help disabled people, older individuals and their carers to navigate their way through the welfare system.
How Can We Help You?
We offer free, confidential support in the following areas:
- DWP Form Completion
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Attendance Allowance
- Carer’s Allowance
- Universal Credit
- Employment Support Allowance (ESA)
- Statutory Sick Pay
- Blue Badge Scheme
- Pension Credit
- Benefit Checks & Entitlements
- Information, Advice & Guidance on all aspects of the welfare benefit system
Frequently Asked Questions
How do I access the service?
Due to high demand, our service operates on a strict appointment-only basis. To request an appointment, please call us on 01332 299449 or complete our online referral form.
Is there a charge for the service?
No. Our service is completely free and available to disabled people across Derbyshire and surrounding areas. If you’re unable to attend your appointment, please let us know so we can offer the slot to someone else.
Do you offer home visits?
We currently do not offer home visits. However, our office is centrally located in Pride Park, Derby (DE24 8AJ) with ample free parking and accessible disabled bays.
How long will my appointment take?
Appointment times vary depending on your needs. We ensure you have plenty of time to complete your forms accurately and thoroughly. Our team will advise you when you book.
Is the building accessible for wheelchair users?
Yes. Our premises are fully accessible, with ground floor offices, disabled parking bays, and accessible toilet facilities. Please inform us of any specific needs when booking.
Can I bring someone with me?
Yes. You’re welcome to bring up to two additional people for support during your appointment.
Can you help if my benefit claim has been declined?
We have limited capacity to support existing clients at tribunal, subject to availability and terms. Please contact us to discuss your situation.
Welfare Rights Training
At Disability Direct we are ‘PAN’ Disability, which means we support the 24% of the population that have a disability and their families and carers. We knew we could never do enough in welfare rights on our own and so we now offer Welfare Rights training for other third-sector organisations.
We support more people with this approach and build collaborative working relationships with other non-for-profit organisations.
Get in Touch
- 01332 299 449
- Text Type: 18001 01332 299449
- welfarerights@disabilitydirect.com
You can self-refer by completing our referral form and emailing it to us directly. If you have any questions or require support filling out the form, please do not hesitate to contact us—we’re here to support you every step of the way.
Upload Referral Form
Please upload your referral form and one of the Welfare Rights teamwill be in touch.
